Terms & Condition

Please take a few minutes to review these Terms of Service (as defined below) carefully. Your use of www.flightoworld.co.uk (the “Website”) indicates your agreement to follow and be bound by the Terms of Service. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, YOU MUST IMMEDIATELY DISCONTINUE ANY USE OF THE WEBSITE.

Booking

Fares are subject to availability and may change without prior notice.

All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.

Passengers must ensure that all the names are correct as per their passports and that the travel itinerary is correct. Changes may not be permitted after the tickets are issued and a payment for a new ticket may be charged.

Airfares are guaranteed upon ticketing only. If there would be any issue with the payment, we will inform you as soon as possible through email and/or phone. Otherwise, we will send you the ticket in a period of 48-72 hours of your booking with us.

Airlines may charge additional fee for checked-in baggage, extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight and dimensions of the bags.

Passengers must be at the airport 3 hours before the departure as tickets cannot be refunded or changed due to no show at the airport.

Payment Processing: FlightOworld trading as S S TOUR AND TRAVEL LTD is taking complete ownership of product booking and delivery, and all card Payment processing will be accepted by EMEIA Travel Mart Ltd T/A Cheapflyshop on behalf of Flightoworld.

Passengers are responsible for all their travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before the ticket is issued. Tickets cannot be refunded for failure to obtain a visa.

Passport, Visa & Health Recommendation

Passports must be valid for at least 6 months beyond the period of your stay.

ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA.

ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA.

ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia.

If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement.

If you have booked code-share flight, terminal change may be there and you may require a transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change.

FlightoWorld is not liable for the VISA formalities. Kindly refer with the applicable embassy or consulate for this information.

Online Booking or Booking Website

Booking Process: When booking on our website, you are required to provide us with all necessary information. The online booking process is automated, and it is your responsibility to ensure the accuracy of the information provided, including but not limited to your travel details.

You must accurately select flights, hotels, or any other arrangements, and enter traveller details as per the passport. We hold no responsibility for errors in the information provided or the manner of entry on the website.

Liability for Errors: Any discrepancies or mistakes in the details entered during the booking process may result in additional costs, and you agree to bear any such costs incurred due to errors or discrepancies.

Payment and Card Authorization: You must ensure that the credit or debit card used for payment is your own. In the case of a third party, you must have their express authorization to use their credit or debit card, and sufficient funds must be available to cover the cost of the arrangements booked with us.

Upon acceptance of your booking, we will process the payment (subject to availability) and debit the full/instalment amount from you. All card Payment processing will be accepted by EMEIA Travel Mart Ltd T/A Cheapflyshop on behalf of Flightoworld. FlightOworld trading as S S TOUR AND TRAVEL LTD is taking complete ownership of product booking and delivery

Confirmation Email and Receipt: A confirmation email and receipt will be sent to you upon receiving and accepting your booking. Please review all details carefully, and notify us immediately of any discrepancies, as changes may be limited after this point.

Representation and Guarantees: We do not make any representation or guarantee regarding the availability of packages, flights, or individual components after you have submitted your booking request.

We do not warrant that our booking services are free from viruses or any other elements that may have a detrimental effect on your property.

Availability Disclaimer: No representation or guarantee is made regarding the availability of packages, flights, or individual components after the booking request is submitted.

Website Integrity: While we strive to maintain the integrity of our website, we do not guarantee that our booking services are free from viruses or other elements that may have a harmful impact on your property.

Offline Booking or Booking through Phone:

Booking Process : If you make a booking via phone, you are required to provide us with all necessary information. Ensure that all provided information is accurate, and passenger details match the information on the passport.

Verify that the credit or debit card used for payment is either your own or, subject to our acceptance, you have express authorization from the third party (if applicable) to use their card, and sufficient funds are available to cover the cost of the arrangements booked with us.

Booking Confirmation : A phone booking confirmation is considered as firmly confirmed as if made or confirmed in writing immediately. We make no representation or warranty regarding the availability of any holiday package, flight, or individual components until payment is made and confirmed. Once we accept your booking, we will process it (subject to availability) and debit the payment from you.

Fare Conditions and Changes/Cancellation - Upon acceptance of your booking, fare conditions, changes, and cancellation charges will apply. A confirmation e-ticket and receipt will be sent to you. Upon receipt, carefully check all details and notify us immediately of any discrepancies, as changes may not be possible later.

Changes to Bookings: Any changes to the booking after confirmation will incur additional costs payable by you. These costs include charges from the supplier and relevant service fees.

Payment Processing: On acceptance of your booking, we will process the payment (subject to availability). You will receive a confirmation e-ticket and receipt. Upon acceptance of your booking, we will process the payment (subject to availability) and debit the full/instalment amount from you. All card Payment processing will be accepted by EMEIA Travel Mart Ltd T/A Cheapflyshop on behalf of Flightoworld. FlightOworld trading as S S TOUR AND TRAVEL LTD is taking complete ownership of product booking and delivery

Confirmation Review: Upon receiving the confirmation, e-ticket, and receipt, please review all details carefully. Notify us promptly of any discrepancies, as changes may be limited after this point.

Communication of Changes: Any changes to the booking made after confirmation should be communicated to us promptly. Additional costs may apply, including fees from suppliers and relevant service charges.

Supplier and Service Fees: Changes to the booking may result in charges from the supplier and service fees. You are responsible for covering these additional costs.

Additional Information: We recommend checking all details on the confirmation, e-ticket, and receipt promptly upon receipt. Immediate notification of any inaccuracies is essential, as later changes may not be feasible.

Changes in Booking

If you wish to change any item – other than increasing the number of persons in your party/booking – And providing we can accommodate the change, you will have to pay an amendment fee of GBP 50.00 per booking, plus the airline/supplier charges (if any). From time to time we are required to collect additional taxes. You will be informed for any additional taxes prior to ticket issuance/re-issuance. After ticket issuance most of the airlines do not allow changes.

Cancellation

• a) Cancellation before ticket issuance:- Should you or any member of your party be forced to cancel your flight, we must be notified by the person who made the booking and who therefore, is responsible for the payment of cancellation charges.
• b) Cancellation after ticket issuance:- Cancellation after ticket issuance will effect in a loss of 100% of the total cost of all travel arrangements in most of the cases. Please refer to your travel advisor. Low cost airlines/Charter flights carry a 100% cancellation fee in both conditions before or after ticket issuance.

Force Majeure

No responsibility shall be undertaken for, and shall not be susceptible in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat or war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural & nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellation of schedules by scheduled airlines. You can check the current position on any country by contacting the foreign and commonwealth office.

Needed Identification

Please carry all the necessary documents during your entire trip, and a government issued ID for identification of your booking in hotels, tickets from the airport and car rental for that destination. You may be required to submit a copy of your ID to the travel supplier in case of attraction and travel extras.

Necessary Travel Documents

Necessary travel documents includes passport (with prior time of expiration according to the travel destination foreign tourism policies), visa, government-issued ID proof, medical certificate for senior citizens, medically challenged people and others as per the law of that particular destination’s foreign tourism policies. Please check the designated destination’s ministry of external affairs’ website.

South African travel requirements for minors travelling to and from South Africa. New requirements, introduced by the South African Department of Home Affairs from 1 June 2015, specify that all minors (children under 18 years) are required to produce, in addition to their passport, an Unabridged Birth Certificate which shows the details of both parents for all international travel to and from South Africa. Travellers will be asked to produce the required documentation at check-in for each flight.

Delayed Boarding, Cancellation & Refund

Neither FlightoWorld nor its associate will be responsible for cancellation and refund of passenger’s trip if he/she fails to provide necessary documents at the time of traveling and denied to board the flight or enter in the country.

Bulk Booking

In case of bulk/multiple booking for same itinerary, all passengers must follow the same itinerary, and no alteration or cancellation will be accepted in itinerary on individual bases from your booking.

Deposit Booking

All deposits are non-refundable. Deposit is subject to be forfeited in case payment is not done on agreed time. Please note that if between the time of deposit and the final payment, the prices on flights or hotels may gone up due to increase or change in fuel surcharges / contract prices/dollar exchange rate / green taxes and you would be liable to pay the difference in the fare. Please note that we do not send reminders for the due payment dates and the deposits are absolutely non-refundable.

Check in Times

Due to security measures we recommend you to arrive at the airport at least 3 hours prior to your departure time for Long Haul flights and 90 minutes for Domestic flights. Check-in counters normally closes about 45 minutes before scheduled departure. Please reconfirm your flights 72 HRS prior to your departure time to avoid any inconvenience.

Insurance

We strongly advise you to take out travel insurance to cover any eventualities arising due to delay/cancellation of flights, Loss/delay or luggage or any other medical conditions which may come between your journey.

Seats & Meal Requests

If you have any special request, please let us know and we will send the request through to the airline. Please note that the requests are not guaranteed but we shall make every effort to make sure the airlines looks into your request. Airline is the only authority to confirm you the seats and meals or special assistance like wheelchair.

Financial Protection

All contracts with the company and all matters arising from them are subject to English Law and to the exclusive jurisdiction of the Courts of England and Wales. All services offered are subject to availability. For any assistance, feel free to contact us at:- 27 Old Gloucester St,Holborn, London UNITED KINGDOM. or mail us at [email protected].